FAQ & Policies
Things to Know
FAQ’s & Studio Policies
Are you still doing walk-ins?
Why did you start doing appointments?
Why don’t you just hire more piercers?
Why do I have to pay a deposit to set an appointment?
Deposits
- Customer no shows for their appointment
- Customer cancels or reschedules their appointment with less than 48 hours notice. Please call or come in to Starfire before this time if you need to reschedule.
- Customer arrives 10 minutes late to appointment
- Customer reschedules 3 or more times for the same appointment, regardless of notice
- Customer arrives to a piercing appointment without valid government issued id
- Same applies to a minor whos parent does not arrive with their valid government issued id
- Customer is under the influence of a substance that causes inebriation
Arrival
Please arrive BEFORE your schedule appointment time to allow for time to check-in, complete your consent form, pick out jewelry, go over any details with the counterstaff, etc… We do our best to stay close to the schedule, and with appointments booked back-to-back one person arriving late can throw off the whole day. You are always welcome to come in anytime during retail hours to pick out jewelry ahead of the day of your appointment. Shop our webstore www.starfirebodyjewelry.com as well and feel free to come in with saved items for us to better assist you.
Sanitation
For sanitation reasons there are no returns or exchanges on any body jewelry. All of our body jewelry carries a lifetime guarantee on any manufacturer defects.
ID Requirements
Government issued ID is required for anyone getting a piercing done. This ID must be present at the time of the piercing, and must be valid.
- In the case of a minor getting a piercing their parent must be present at the time of the procedure with the appropriate id referenced above. In the case of a minor with legal guardians, a copy of the Legal Guardianship forms from the court will need to be copied.
